FAQ
Check out our Frequently Asked Questions below. If you still need help please contact us.
Shipping
Where do you ship to?
I currently only ship within the US!
How long is turn around time?
Turn around time is 2-6 weeks and then shipping usually takes 3-4 days once shipped!
How do I track my order?
You will get an email notification once the package ships with the tracking number!
Returns
Do you take returns?
I do not accept returns since these sweaters are custom made. If you have an issue with your order, send me an email and I will try to help to my best ability!
General
How do I order?
All ordering takes place on my website during a designated drop time.
How often do you have a drop?
Usually every 4-6 weeks!
What sweater colors do you have?
You can find this information on my instagram before each drop!
Can I let you choose my yarn colors?
Yes! You can note that you want me to choose completely if you have no preference at all. Or you can give me a direction. For example, warm colors, fall colors, blues/greens, rainbow ombre, etc!
How do you recommend we wash the sweaters?
I highly recommend hand washing them and laying them flat to air dry!